Managed IT Services by Epic IT Security

As Managed Service Provider, we (EPIC IT Security) take the hassle out of managing your IT infrastructure, so you can focus on what you do best – growing your business. Our comprehensive suite of services ensures that your technology runs smoothly and securely. Here’s a glimpse of what we offer:

1. 24x7x365 Workstation, Network, and Server Maintenance, Monitoring, and Remote Support: Our expert team keeps a vigilant eye on your systems 24/7, ensuring they are operating at peak performance. We provide remote support whenever you need it, minimizing downtime and disruptions.
2. In person Support Onsite: When the situation demands a physical presence, our onsite support team is at your service. We’re there to handle any hardware issues or in-person troubleshooting, so you can get back to work swiftly.
3. Microsoft 365 Office products and License Management: We handle all aspects of your Microsoft 365 licensing, ensuring you have the right number of licenses, they are up to date, and your costs are optimized.
4. Hardware, Software, Domain, and License Procurement/Renewals: Let us take care of your procurement and renewal needs, ensuring that you have the right technological solutions in place when you need them.
5. Vulnerability and Patch Management: We proactively identify vulnerabilities in your systems and apply patches promptly to safeguard your infrastructure against potential threats.
6. Microsoft and Approved Third-Party Patch Management: Beyond Microsoft updates, we also manage patches for approved third-party applications, further enhancing your security posture.
7. Basic and Advanced Endpoint Detection and Response (EDR): Our EDR services include 24x7x365 monitoring and response from our Security Operations Center (SOC), ensuring your endpoints are protected against evolving threats.
8. Backup and Storage: Our Backup and Storage service reduce downtime less than 24 hours even in a ransomware incident.
9. Coordination of 3rd parties and Vendors: We handle the coordination with various vendors, streamlining your procurement processes for hardware, software, domains, and licenses.
10. Strategic consultation and Planning: We provide strategic guidance to align your IT with your business objectives. We help you plan for future technological needs and ensure your investments are well-directed.