Managed IT Services
Optimize the performance and reliability of your servers through our comprehensive server management solutions and IT Support Services in Edmonton
Network Monitoring and Management
- Continuous monitoring of network performance and health.
- Proactive management of network devices to ensure optimal functionality.
Server Management
Monitoring and managing server infrastructure for performance and security.
Implementing server hardening measures to enhance security.
IT Infrastructure Maintenance
- Regular maintenance of IT infrastructure components.
- Conducting preventive measures to avoid system downtime.
IT Helpdesk Services
- Establishing a centralized helpdesk for user support.
- Logging, tracking, and resolving IT-related issues.
- Providing end-user support for hardware and software-related issues.
- Implementing remote assistance and troubleshooting.
Asset Management
- Tracking and managing IT assets throughout their lifecycle.
- Implementing measures for asset security and inventory control.
- Performing proactive maintenance and troubleshooting IT infrastructure to meet evolving business needs.
Compliance and Security Audits
- Conducting regular compliance audits for IT systems.
- Ensuring adherence to security policies and regulatory requirements.
Frequently Asked Questions
Managed IT services means outsourcing your business technology support to a dedicated provider like EPicSec. Instead of waiting for something to break, we proactively monitor, maintain, and secure your IT systems 24/7 for a predictable monthly fee. This includes help desk support, network monitoring, software updates, cybersecurity, and backups — so your team can focus on running your business.
Managed IT services in Edmonton typically range from $75 to $200 per user per month depending on the services included. EPicSec offers flexible plans tailored to your business size and needs — from basic monitoring and help desk support to fully managed IT with cybersecurity. Contact us for a free assessment and a custom quote.
Break-fix IT support means you only call an IT company when something goes wrong — and you pay by the hour. Managed IT services is a proactive model where EPicSec monitors and maintains your systems continuously to prevent problems before they happen. Managed IT gives you predictable monthly costs, faster response times, and far fewer disruptions to your business.
EPicSec targets an average response time of under 15 minutes for critical issues. All support requests are triaged by severity — critical outages and security incidents are handled immediately, while routine requests are addressed within a few hours. Our team is available by phone, email, and remote support tools during business hours, with emergency coverage for critical situations.
EPicSec offers flexible contract terms to suit your business. While most clients choose a 12-month agreement to lock in their monthly rate, we also offer shorter-term options. We believe our service speaks for itself — we focus on earning your long-term business through results, not locking you in with unfair contract terms.
Yes. EPicSec supports businesses with remote teams, hybrid workforces, and multiple locations across Edmonton and Alberta. We provide remote IT support, cloud-based tools, and secure access solutions that keep your team connected and protected regardless of where they work.
Our managed IT plans include foundational security measures such as endpoint protection, patch management, email security, and basic threat monitoring. For businesses that need a deeper layer of protection, EPicSec also offers dedicated cybersecurity services including 24/7 managed detection and response (MDR), penetration testing, compliance audits, and vCISO services.
EPicSec provides managed IT services to businesses across Edmonton and Alberta in a wide range of industries including legal and law firms, healthcare and dental practices, accounting and financial services, oil and gas, construction, non-profits, and professional services. We understand the compliance and data handling requirements specific to each industry.
When you join EPicSec, we start with a thorough IT environment assessment — documenting your hardware, software, network, and security posture. We then deploy our monitoring and management tools, migrate your support tickets to our system, and brief your team on how to reach us. Most clients are fully onboarded within 2 to 4 weeks with minimal disruption to day-to-day operations.
EPicSec combines managed IT services with in-house cybersecurity expertise — something most Edmonton IT companies outsource or lack entirely. This means your IT support and your security are handled by the same team, with no gaps between providers. We serve businesses of all sizes, offer transparent pricing, and are locally based in Edmonton with deep knowledge of the Alberta business landscape.